Warranty & returns
Order a Biion to try on at home with our flexible returns policy.
If they're not a fit - just send them back.
Biion Footwear is happy to extend a 6 month warranty against any manufacturer defect in materials or workmanship. Warranties can be submitted up to 6 months from the original date of purchase, with proof of purchase.
If you purchased shoes directly from our online store: Please email email@example.com with your order number, proof of purchase and photos with a full description of the issue.
If you purchased shoes from one of our retail partners, please return shoes directly to that location, where they will issue you a warranty exchange or refund.
Please note, fit issues should be resolved before you remove tags or wear your shoes outside. If you are in doubt about the fit, we recommend wearing your new shoes indoors to be sure.
Our focus to make sure you are 100% satisfied with your order. If you aren’t satisfied, we can set you up with a full refund or an exchange within 30 days of receipt.