Biion Footwear is happy to extend a 12 month warranty against any manufacturer defect in materials or workmanship. Warranties can be submitted up to 12 months from the original date of purchase, with proof of purchase.
If you purchased shoes directly from our online store: Please email firstname.lastname@example.org with your order number, proof of purchase and photos with a full description of the issue.
If you purchased shoes from one of our retail partners, please return shoes directly to that location, where they will issue you a warranty exchange or refund.
Please note, fit issues should be resolved before you remove tags or wear your shoes outside. If you are in doubt about the fit, we recommend wearing your new shoes indoors to be sure.